Previous incidents

We’re enhancing logging in certain areas of the platform to help us better understand and identify the root cause of the issue.

Conversation download API functionality has been temporarily disabled due to rate-limiting issues. This does not affect the normal day-to-day use of Atlas. Please contact the Helpdesk if you have any questions.

We want to inform you about an incident that occurred on May 6th between 11:20-11:25 CEST, which affected Atlas web. During this time, users may have experienced temporary service degradation, forced logouts.
The issue has since been resolved, and all systems are operating normally. Our team will conduct a post-incident review to ensure improved detection and response in the future.
We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues du...

The issue affecting voice calls has been fully resolved. Systems are now operating normally. We apologize for the disruption and appreciate your understanding. If you continue to experience any problems, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10.

The issue affecting voice calls has been fully resolved. Systems are now operating normally. We apologize for the disruption and appreciate your understanding. If you continue to experience any problems, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10.

We would like to inform you of an incident that occurred on March 30th between 09:15 and 09:55 CEST, which impacted voice services. During this time, users may have experienced delays and an inability to handle voice calls.

The issue has been resolved, and all systems are now operating normally. A post-incident review has been conducted to improve detection and response going forward.

We apologize for not communicating this in real time and for any inconvenience caused. If you experienced i...