Previous incidents

We want to inform you about an incident that occurred on June 24th between 10:45 and 11:10 CEST, which affected user connectivity. During this time, users may have experienced issues with their connection to our services.

The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future.

We apologize for not reporting this in real-time and for any inconvenience caused. If you exper...

We want to inform you about an incident that occurred on the 20th of May around 14:15-14:30 CEST, which affected voice calls. During this time, users may have experienced delays and inability to handle voice calls.

The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future.

We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced ...

The issue affecting agent connectivity has been fully resolved. Systems are now operating normally. We apologize for the disruption and appreciate your understanding. If you continue to experience any problems, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10.

We're observing vast improvements across the boards. If you are still experiencing issues with intermittent audio, please contact our Helpdesk and they will assist you further.

The Conversation Download API is now reachable again.

We want to inform you about an incident that occurred on May 6th between 11:20-11:25 CEST, which affected Atlas web. During this time, users may have experienced temporary service degradation, forced logouts.
The issue has since been resolved, and all systems are operating normally. Our team will conduct a post-incident review to ensure improved detection and response in the future.
We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues du...