Previous incidents

Issue with search has been fully resolved.

We want to inform you about an incident that occurred on November the 7th between 13:24 and 14:10 CEST, which affected Atlas Voice. During this time, users may have experienced service disruption in call functionality.

The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future.

We apologize for not reporting this in real-time and for any inconvenience caused. If you experien...

The distribution of e-mails and form conversations to agents are now working as expected.

We want to inform you about an incident that occurred on September 13 between 22:36–23:30 CEST, which affected the Atlas Platform services and functions. During this time, users experienced loss of functionality.

The issue was caused by a configuration error in how certain services connected to the cache. After an automatic failover, some requests continued pointing to the wrong node, which was in read-only mode.

We resolved the issue by updating all services to use the correct cluster conn...

The issue affecting Inbound Swedish voice calls has been fully resolved. Systems are now operating normally. We apologize for the disruption and appreciate your understanding. If you continue to experience any problems, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10.