Previous incidents

Customers should now expect the sending of surveys to be restored. We will continue to monitor and make adjustments as needed.

We have completed the patching to resolve the issue. The Survey Portal is now available for use.

We want to inform you about an incident that occurred on October 19 between 10:15–11:00 CEST, which affected the Knowledge Base. During this time, users may have been unable to access the Knowledge Base.

The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future.

We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues duri...

Root cause: We identified a compatibility issue affecting Microsoft IMAP authentication following recent changes to Microsoft’s authentication handling.

Resolution: We have updated the affected authentication library and deployed the fix. Email synchronization is now operating normally, and we will continue to monitor the service.