We want to inform you about an incident that occurred on the 20th of May around 14:15-14:30 CEST, which affected voice calls. During this time, users may have experienced delays and inability to handle voice calls.

The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future.

We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues during that time and need support, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10.