We're observing vast improvements across the boards. If you are still experiencing issues with intermittent audio, please contact our Helpdesk and they will assist you further.

We have begun rolling out changes that we believe will have a positive impact on the experienced issue. We will continue to monitor and we encourage customers to reach out to us if you still experience intermittent audio issues such as cut audio, lag, or delays.

Additional troubleshooting tools has been deployed and released. Continue monitoring.

Additional logging are being implemented to better understand the cause of this issue, and is expected to be finished in the upcoming hours.

We are currently in the process of analysing this issue, together with the additional logging implemented.

We are continuing work on adding additional logging.

We’re enhancing logging in certain areas of the platform to help us better understand and identify the root cause of the issue.

We’re currently investigating an issue impacting some agents’ ability to handle voice calls. In rare cases, audio may intermittently cut out during active calls on certain device or network setups.