We want to inform you about an incident that occurred on September 13 between 22:36–23:30 CEST, which affected the Atlas Platform services and functions. During this time, users experienced loss of functionality.

The issue was caused by a configuration error in how certain services connected to the cache. After an automatic failover, some requests continued pointing to the wrong node, which was in read-only mode.

We resolved the issue by updating all services to use the correct cluster connection, ensuring smooth failover in the future. All systems are now fully operational.

We apologize for the disruption. If you experienced issues and need assistance, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10.