We want to inform you about an incident that occurred on October 19 between 10:15–11:00 CEST, which affected the Knowledge Base. During this time, users may have been unable to access the Knowledge Base.

The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future.

We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues during that time and need support, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10.