Incidenter | Connectel Incidenter rapporterade på statussidan för Connectel https://status.connectel.app/sv sv Scheduled System Maintenance https://status.connectel.app/sv/incident/778853 Mon, 08 Dec 2025 03:00:03 -0000 https://status.connectel.app/sv/incident/778853#506192d9ae2e0be789f58f53e2c94ac627539057c32ab9d68c930ea09f9508bf Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/778853 Mon, 08 Dec 2025 03:00:03 -0000 https://status.connectel.app/sv/incident/778853#506192d9ae2e0be789f58f53e2c94ac627539057c32ab9d68c930ea09f9508bf Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/778853 Mon, 08 Dec 2025 03:00:03 -0000 https://status.connectel.app/sv/incident/778853#506192d9ae2e0be789f58f53e2c94ac627539057c32ab9d68c930ea09f9508bf Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/778853 Mon, 08 Dec 2025 03:00:03 -0000 https://status.connectel.app/sv/incident/778853#506192d9ae2e0be789f58f53e2c94ac627539057c32ab9d68c930ea09f9508bf Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/778853 Mon, 08 Dec 2025 03:00:03 -0000 https://status.connectel.app/sv/incident/778853#506192d9ae2e0be789f58f53e2c94ac627539057c32ab9d68c930ea09f9508bf Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/778853 Mon, 08 Dec 2025 03:00:03 -0000 https://status.connectel.app/sv/incident/778853#506192d9ae2e0be789f58f53e2c94ac627539057c32ab9d68c930ea09f9508bf Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/778853 Mon, 08 Dec 2025 03:00:03 -0000 https://status.connectel.app/sv/incident/778853#506192d9ae2e0be789f58f53e2c94ac627539057c32ab9d68c930ea09f9508bf Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Service Degradation in Search https://status.connectel.app/sv/incident/773838 Tue, 25 Nov 2025 11:19:00 -0000 https://status.connectel.app/sv/incident/773838#52faa7e4fe544aabbc9e41a59ded3bfeb6d897c8af09021b4be646a193781306 Issue with search has been fully resolved. Service Degradation in Search https://status.connectel.app/sv/incident/773838 Tue, 25 Nov 2025 11:00:00 -0000 https://status.connectel.app/sv/incident/773838#3da4d587c8f021ed5f13ad55059acf0fc536f14437c1cd06f2d05b0cde8a3ecb We're currently experiencing a service degradation impacting search. Investigation is ongoing. Update on resolved incident impacting Atlas Voice https://status.connectel.app/sv/incident/764811 Fri, 14 Nov 2025 11:00:00 -0000 https://status.connectel.app/sv/incident/764811#70953e9a6ca14c5bf0e7dc397e87e2131127aa5344102d3a1dbca943ad6686b0 We want to inform you about an incident that occurred on November the 7th between 13:24 and 14:10 CEST, which affected Atlas Voice. During this time, users may have experienced service disruption in call functionality. The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future. We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues during that time and need support, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting Atlas Voice https://status.connectel.app/sv/incident/764811 Fri, 14 Nov 2025 11:00:00 -0000 https://status.connectel.app/sv/incident/764811#4606b39af9b26542d6ef80e8c6790e861ed860a7606e7c82abdd14b3cdc3e8aa We want to inform you about an incident that occurred on November the 9th between 19:20 and 20:15 CEST, which affected Atlas Voice. During this time, users may have experienced service disruption in call functionality. The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future. We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues during that time and need support, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting Atlas Voice https://status.connectel.app/sv/incident/764811 Fri, 14 Nov 2025 11:00:00 -0000 https://status.connectel.app/sv/incident/764811#70953e9a6ca14c5bf0e7dc397e87e2131127aa5344102d3a1dbca943ad6686b0 We want to inform you about an incident that occurred on November the 7th between 13:24 and 14:10 CEST, which affected Atlas Voice. During this time, users may have experienced service disruption in call functionality. The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future. We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues during that time and need support, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting Atlas Voice https://status.connectel.app/sv/incident/764811 Fri, 14 Nov 2025 11:00:00 -0000 https://status.connectel.app/sv/incident/764811#4606b39af9b26542d6ef80e8c6790e861ed860a7606e7c82abdd14b3cdc3e8aa We want to inform you about an incident that occurred on November the 9th between 19:20 and 20:15 CEST, which affected Atlas Voice. During this time, users may have experienced service disruption in call functionality. The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future. We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues during that time and need support, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting Atlas Voice https://status.connectel.app/sv/incident/764811 Fri, 14 Nov 2025 11:00:00 -0000 https://status.connectel.app/sv/incident/764811#70953e9a6ca14c5bf0e7dc397e87e2131127aa5344102d3a1dbca943ad6686b0 We want to inform you about an incident that occurred on November the 7th between 13:24 and 14:10 CEST, which affected Atlas Voice. During this time, users may have experienced service disruption in call functionality. The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future. We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues during that time and need support, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting Atlas Voice https://status.connectel.app/sv/incident/764811 Fri, 14 Nov 2025 11:00:00 -0000 https://status.connectel.app/sv/incident/764811#4606b39af9b26542d6ef80e8c6790e861ed860a7606e7c82abdd14b3cdc3e8aa We want to inform you about an incident that occurred on November the 9th between 19:20 and 20:15 CEST, which affected Atlas Voice. During this time, users may have experienced service disruption in call functionality. The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future. We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues during that time and need support, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Service Degradation in Conversation distribution https://status.connectel.app/sv/incident/732670 Fri, 26 Sep 2025 06:50:00 -0000 https://status.connectel.app/sv/incident/732670#23d3a7035d79f990fda0ba46cdeb441c2be137309f02dff0aecbac1761c00172 The distribution of e-mails and form conversations to agents are now working as expected. Service Degradation in Conversation distribution https://status.connectel.app/sv/incident/732670 Fri, 26 Sep 2025 06:50:00 -0000 https://status.connectel.app/sv/incident/732670#23d3a7035d79f990fda0ba46cdeb441c2be137309f02dff0aecbac1761c00172 The distribution of e-mails and form conversations to agents are now working as expected. Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:30:00 -0000 https://status.connectel.app/sv/incident/725830#b0974a134697ccdf35c4d9c55181344f9f672dc12f101b9632b74d735f06c339 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:30:00 -0000 https://status.connectel.app/sv/incident/725830#b0974a134697ccdf35c4d9c55181344f9f672dc12f101b9632b74d735f06c339 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:30:00 -0000 https://status.connectel.app/sv/incident/725830#b0974a134697ccdf35c4d9c55181344f9f672dc12f101b9632b74d735f06c339 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:30:00 -0000 https://status.connectel.app/sv/incident/725830#b0974a134697ccdf35c4d9c55181344f9f672dc12f101b9632b74d735f06c339 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:30:00 -0000 https://status.connectel.app/sv/incident/725830#b0974a134697ccdf35c4d9c55181344f9f672dc12f101b9632b74d735f06c339 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:30:00 -0000 https://status.connectel.app/sv/incident/725830#b0974a134697ccdf35c4d9c55181344f9f672dc12f101b9632b74d735f06c339 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:30:00 -0000 https://status.connectel.app/sv/incident/725830#b0974a134697ccdf35c4d9c55181344f9f672dc12f101b9632b74d735f06c339 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/725830#9629f3999771ea21b6e8937fa19d977f16ad17fb3a0d75f3594b714b99dc729d Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/725830#9629f3999771ea21b6e8937fa19d977f16ad17fb3a0d75f3594b714b99dc729d Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/725830#9629f3999771ea21b6e8937fa19d977f16ad17fb3a0d75f3594b714b99dc729d Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/725830#9629f3999771ea21b6e8937fa19d977f16ad17fb3a0d75f3594b714b99dc729d Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/725830#9629f3999771ea21b6e8937fa19d977f16ad17fb3a0d75f3594b714b99dc729d Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/725830#9629f3999771ea21b6e8937fa19d977f16ad17fb3a0d75f3594b714b99dc729d Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/725830 Thu, 25 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/725830#9629f3999771ea21b6e8937fa19d977f16ad17fb3a0d75f3594b714b99dc729d Scheduled maintenance will be performed to improve the platform’s stability and security. During this time, users may experience temporary service disruptions. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 22:00:00 -0000 https://status.connectel.app/sv/incident/730037#ca28d040ca825eb23c4f8f47aecbf2c0add14ac40b749aea398e925bc8d54ca6 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 22:00:00 -0000 https://status.connectel.app/sv/incident/730037#ca28d040ca825eb23c4f8f47aecbf2c0add14ac40b749aea398e925bc8d54ca6 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 22:00:00 -0000 https://status.connectel.app/sv/incident/730037#ca28d040ca825eb23c4f8f47aecbf2c0add14ac40b749aea398e925bc8d54ca6 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 22:00:00 -0000 https://status.connectel.app/sv/incident/730037#ca28d040ca825eb23c4f8f47aecbf2c0add14ac40b749aea398e925bc8d54ca6 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 22:00:00 -0000 https://status.connectel.app/sv/incident/730037#ca28d040ca825eb23c4f8f47aecbf2c0add14ac40b749aea398e925bc8d54ca6 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 22:00:00 -0000 https://status.connectel.app/sv/incident/730037#ca28d040ca825eb23c4f8f47aecbf2c0add14ac40b749aea398e925bc8d54ca6 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 22:00:00 -0000 https://status.connectel.app/sv/incident/730037#ca28d040ca825eb23c4f8f47aecbf2c0add14ac40b749aea398e925bc8d54ca6 Underhåll avslutat Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/730037#970ce8b33c2266ff57ae0d2b401d090a473b7c8c1fa0c6d63ad1eed42fa5144d We're performing a scheduled maintenance to improve the functionality and security of our systems. We do not expect this to impact clients using the Atlas platform. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/730037#970ce8b33c2266ff57ae0d2b401d090a473b7c8c1fa0c6d63ad1eed42fa5144d We're performing a scheduled maintenance to improve the functionality and security of our systems. We do not expect this to impact clients using the Atlas platform. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/730037#970ce8b33c2266ff57ae0d2b401d090a473b7c8c1fa0c6d63ad1eed42fa5144d We're performing a scheduled maintenance to improve the functionality and security of our systems. We do not expect this to impact clients using the Atlas platform. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/730037#970ce8b33c2266ff57ae0d2b401d090a473b7c8c1fa0c6d63ad1eed42fa5144d We're performing a scheduled maintenance to improve the functionality and security of our systems. We do not expect this to impact clients using the Atlas platform. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/730037#970ce8b33c2266ff57ae0d2b401d090a473b7c8c1fa0c6d63ad1eed42fa5144d We're performing a scheduled maintenance to improve the functionality and security of our systems. We do not expect this to impact clients using the Atlas platform. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/730037#970ce8b33c2266ff57ae0d2b401d090a473b7c8c1fa0c6d63ad1eed42fa5144d We're performing a scheduled maintenance to improve the functionality and security of our systems. We do not expect this to impact clients using the Atlas platform. We apologize for any inconvenience and appreciate your understanding. Scheduled System Maintenance https://status.connectel.app/sv/incident/730037 Tue, 23 Sep 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/730037#970ce8b33c2266ff57ae0d2b401d090a473b7c8c1fa0c6d63ad1eed42fa5144d We're performing a scheduled maintenance to improve the functionality and security of our systems. We do not expect this to impact clients using the Atlas platform. We apologize for any inconvenience and appreciate your understanding. Update on resolved incident impacting the Atlas Platform https://status.connectel.app/sv/incident/724596 Mon, 15 Sep 2025 13:31:00 -0000 https://status.connectel.app/sv/incident/724596#f9b79e966427f986919009d02e7bfee7f322594cbe1433030ed8d0c3032e0b26 We want to inform you about an incident that occurred on September 13 between 22:36–23:30 CEST, which affected the Atlas Platform services and functions. During this time, users experienced loss of functionality. The issue was caused by a configuration error in how certain services connected to the cache. After an automatic failover, some requests continued pointing to the wrong node, which was in read-only mode. We resolved the issue by updating all services to use the correct cluster connection, ensuring smooth failover in the future. All systems are now fully operational. We apologize for the disruption. If you experienced issues and need assistance, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting the Atlas Platform https://status.connectel.app/sv/incident/724596 Mon, 15 Sep 2025 13:31:00 -0000 https://status.connectel.app/sv/incident/724596#f9b79e966427f986919009d02e7bfee7f322594cbe1433030ed8d0c3032e0b26 We want to inform you about an incident that occurred on September 13 between 22:36–23:30 CEST, which affected the Atlas Platform services and functions. During this time, users experienced loss of functionality. The issue was caused by a configuration error in how certain services connected to the cache. After an automatic failover, some requests continued pointing to the wrong node, which was in read-only mode. We resolved the issue by updating all services to use the correct cluster connection, ensuring smooth failover in the future. All systems are now fully operational. We apologize for the disruption. If you experienced issues and need assistance, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting the Atlas Platform https://status.connectel.app/sv/incident/724596 Mon, 15 Sep 2025 13:31:00 -0000 https://status.connectel.app/sv/incident/724596#f9b79e966427f986919009d02e7bfee7f322594cbe1433030ed8d0c3032e0b26 We want to inform you about an incident that occurred on September 13 between 22:36–23:30 CEST, which affected the Atlas Platform services and functions. During this time, users experienced loss of functionality. The issue was caused by a configuration error in how certain services connected to the cache. After an automatic failover, some requests continued pointing to the wrong node, which was in read-only mode. We resolved the issue by updating all services to use the correct cluster connection, ensuring smooth failover in the future. All systems are now fully operational. We apologize for the disruption. If you experienced issues and need assistance, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting the Atlas Platform https://status.connectel.app/sv/incident/724596 Mon, 15 Sep 2025 13:31:00 -0000 https://status.connectel.app/sv/incident/724596#f9b79e966427f986919009d02e7bfee7f322594cbe1433030ed8d0c3032e0b26 We want to inform you about an incident that occurred on September 13 between 22:36–23:30 CEST, which affected the Atlas Platform services and functions. During this time, users experienced loss of functionality. The issue was caused by a configuration error in how certain services connected to the cache. After an automatic failover, some requests continued pointing to the wrong node, which was in read-only mode. We resolved the issue by updating all services to use the correct cluster connection, ensuring smooth failover in the future. All systems are now fully operational. We apologize for the disruption. If you experienced issues and need assistance, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting the Atlas Platform https://status.connectel.app/sv/incident/724596 Mon, 15 Sep 2025 13:31:00 -0000 https://status.connectel.app/sv/incident/724596#f9b79e966427f986919009d02e7bfee7f322594cbe1433030ed8d0c3032e0b26 We want to inform you about an incident that occurred on September 13 between 22:36–23:30 CEST, which affected the Atlas Platform services and functions. During this time, users experienced loss of functionality. The issue was caused by a configuration error in how certain services connected to the cache. After an automatic failover, some requests continued pointing to the wrong node, which was in read-only mode. We resolved the issue by updating all services to use the correct cluster connection, ensuring smooth failover in the future. All systems are now fully operational. We apologize for the disruption. If you experienced issues and need assistance, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting the Atlas Platform https://status.connectel.app/sv/incident/724596 Mon, 15 Sep 2025 13:31:00 -0000 https://status.connectel.app/sv/incident/724596#f9b79e966427f986919009d02e7bfee7f322594cbe1433030ed8d0c3032e0b26 We want to inform you about an incident that occurred on September 13 between 22:36–23:30 CEST, which affected the Atlas Platform services and functions. During this time, users experienced loss of functionality. The issue was caused by a configuration error in how certain services connected to the cache. After an automatic failover, some requests continued pointing to the wrong node, which was in read-only mode. We resolved the issue by updating all services to use the correct cluster connection, ensuring smooth failover in the future. All systems are now fully operational. We apologize for the disruption. If you experienced issues and need assistance, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Update on resolved incident impacting the Atlas Platform https://status.connectel.app/sv/incident/724596 Mon, 15 Sep 2025 13:31:00 -0000 https://status.connectel.app/sv/incident/724596#f9b79e966427f986919009d02e7bfee7f322594cbe1433030ed8d0c3032e0b26 We want to inform you about an incident that occurred on September 13 between 22:36–23:30 CEST, which affected the Atlas Platform services and functions. During this time, users experienced loss of functionality. The issue was caused by a configuration error in how certain services connected to the cache. After an automatic failover, some requests continued pointing to the wrong node, which was in read-only mode. We resolved the issue by updating all services to use the correct cluster connection, ensuring smooth failover in the future. All systems are now fully operational. We apologize for the disruption. If you experienced issues and need assistance, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. API återställda https://status.connectel.app/sv Sat, 13 Sep 2025 21:37:53 +0000 https://status.connectel.app/sv#3936cd1ec4685d9b8da920a44cadad6fd63737974ce2d675df789e6e5ab645b3 API återställda Search återställda https://status.connectel.app/sv Sat, 13 Sep 2025 21:37:51 +0000 https://status.connectel.app/sv#433540c61d39e852a20ee7e18cdec7fac9045001165cd080994e00aa815ced8c Search återställda API gick ner https://status.connectel.app/sv Sat, 13 Sep 2025 21:30:05 +0000 https://status.connectel.app/sv#3936cd1ec4685d9b8da920a44cadad6fd63737974ce2d675df789e6e5ab645b3 API gick ner API återställda https://status.connectel.app/sv Sat, 13 Sep 2025 21:14:04 +0000 https://status.connectel.app/sv#ac01107d46aa5c60c271f6bb1439cfec558d822c091d9b2ba9d7285769723853 API återställda API gick ner https://status.connectel.app/sv Sat, 13 Sep 2025 20:36:05 +0000 https://status.connectel.app/sv#ac01107d46aa5c60c271f6bb1439cfec558d822c091d9b2ba9d7285769723853 API gick ner Search gick ner https://status.connectel.app/sv Sat, 13 Sep 2025 20:34:14 +0000 https://status.connectel.app/sv#433540c61d39e852a20ee7e18cdec7fac9045001165cd080994e00aa815ced8c Search gick ner Search återställda https://status.connectel.app/sv Wed, 10 Sep 2025 10:08:11 +0000 https://status.connectel.app/sv#0978a6d47357476e09da1ceb65ae300ad45da63ada4aa37a7912f784f9c57ef0 Search återställda Search gick ner https://status.connectel.app/sv Wed, 10 Sep 2025 09:58:33 +0000 https://status.connectel.app/sv#0978a6d47357476e09da1ceb65ae300ad45da63ada4aa37a7912f784f9c57ef0 Search gick ner Service degradation for Swedish Inbound voice calls https://status.connectel.app/sv/incident/716515 Tue, 02 Sep 2025 06:47:00 -0000 https://status.connectel.app/sv/incident/716515#f7fc11131ba770f28182ad9ca06ab215800e848506701854f3d9f73da979bb9f The issue affecting Inbound Swedish voice calls has been fully resolved. Systems are now operating normally. We apologize for the disruption and appreciate your understanding. If you continue to experience any problems, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Service degradation for Swedish Inbound voice calls https://status.connectel.app/sv/incident/716515 Tue, 02 Sep 2025 06:47:00 -0000 https://status.connectel.app/sv/incident/716515#f7fc11131ba770f28182ad9ca06ab215800e848506701854f3d9f73da979bb9f The issue affecting Inbound Swedish voice calls has been fully resolved. Systems are now operating normally. We apologize for the disruption and appreciate your understanding. If you continue to experience any problems, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Service degradation for Swedish Inbound voice calls https://status.connectel.app/sv/incident/716515 Tue, 02 Sep 2025 06:47:00 -0000 https://status.connectel.app/sv/incident/716515#f7fc11131ba770f28182ad9ca06ab215800e848506701854f3d9f73da979bb9f The issue affecting Inbound Swedish voice calls has been fully resolved. Systems are now operating normally. We apologize for the disruption and appreciate your understanding. If you continue to experience any problems, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10. Service degradation for Swedish Inbound voice calls https://status.connectel.app/sv/incident/716515 Mon, 01 Sep 2025 16:06:00 -0000 https://status.connectel.app/sv/incident/716515#16af0291a67a10e8c8c82c0e23daf9801bed34768ef191f4f87268f27de8c5f8 We are continuing to investigate and will provide an update as soon as possible. Service degradation for Swedish Inbound voice calls https://status.connectel.app/sv/incident/716515 Mon, 01 Sep 2025 16:06:00 -0000 https://status.connectel.app/sv/incident/716515#16af0291a67a10e8c8c82c0e23daf9801bed34768ef191f4f87268f27de8c5f8 We are continuing to investigate and will provide an update as soon as possible. Service degradation for Swedish Inbound voice calls https://status.connectel.app/sv/incident/716515 Mon, 01 Sep 2025 16:06:00 -0000 https://status.connectel.app/sv/incident/716515#16af0291a67a10e8c8c82c0e23daf9801bed34768ef191f4f87268f27de8c5f8 We are continuing to investigate and will provide an update as soon as possible. Service degradation for Swedish Inbound voice calls https://status.connectel.app/sv/incident/716515 Mon, 01 Sep 2025 13:45:00 -0000 https://status.connectel.app/sv/incident/716515#30732bf03a9c301f2881f974718a826ff87ecc26537ff19e27c858da619b1bbf We are currently investigating an issue affecting our voice services. A small portion of incoming calls from Sweden may be cut off if the call duration exceeds 3600 seconds. The issue is related to a sub-vendor, and we have initiated contact with them to find a swift resolution. Users may therefore experience service degradation or difficulties with longer calls. Our team is actively working to identify the root cause and implement a solution. We will provide updates as soon as more information is available. Thank you for your patience. Service degradation for Swedish Inbound voice calls https://status.connectel.app/sv/incident/716515 Mon, 01 Sep 2025 13:45:00 -0000 https://status.connectel.app/sv/incident/716515#30732bf03a9c301f2881f974718a826ff87ecc26537ff19e27c858da619b1bbf We are currently investigating an issue affecting our voice services. A small portion of incoming calls from Sweden may be cut off if the call duration exceeds 3600 seconds. The issue is related to a sub-vendor, and we have initiated contact with them to find a swift resolution. Users may therefore experience service degradation or difficulties with longer calls. Our team is actively working to identify the root cause and implement a solution. We will provide updates as soon as more information is available. Thank you for your patience. Service degradation for Swedish Inbound voice calls https://status.connectel.app/sv/incident/716515 Mon, 01 Sep 2025 13:45:00 -0000 https://status.connectel.app/sv/incident/716515#30732bf03a9c301f2881f974718a826ff87ecc26537ff19e27c858da619b1bbf We are currently investigating an issue affecting our voice services. A small portion of incoming calls from Sweden may be cut off if the call duration exceeds 3600 seconds. The issue is related to a sub-vendor, and we have initiated contact with them to find a swift resolution. Users may therefore experience service degradation or difficulties with longer calls. Our team is actively working to identify the root cause and implement a solution. We will provide updates as soon as more information is available. Thank you for your patience. Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:30:02 -0000 https://status.connectel.app/sv/incident/713649#25d4a43b3c31180567e1d6cebcaefe92707090282b0cf335f09b7ca88c13e628 Underhåll avslutat Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:30:02 -0000 https://status.connectel.app/sv/incident/713649#25d4a43b3c31180567e1d6cebcaefe92707090282b0cf335f09b7ca88c13e628 Underhåll avslutat Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:30:02 -0000 https://status.connectel.app/sv/incident/713649#25d4a43b3c31180567e1d6cebcaefe92707090282b0cf335f09b7ca88c13e628 Underhåll avslutat Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:30:02 -0000 https://status.connectel.app/sv/incident/713649#25d4a43b3c31180567e1d6cebcaefe92707090282b0cf335f09b7ca88c13e628 Underhåll avslutat Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:30:02 -0000 https://status.connectel.app/sv/incident/713649#25d4a43b3c31180567e1d6cebcaefe92707090282b0cf335f09b7ca88c13e628 Underhåll avslutat Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:30:02 -0000 https://status.connectel.app/sv/incident/713649#25d4a43b3c31180567e1d6cebcaefe92707090282b0cf335f09b7ca88c13e628 Underhåll avslutat Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:30:02 -0000 https://status.connectel.app/sv/incident/713649#25d4a43b3c31180567e1d6cebcaefe92707090282b0cf335f09b7ca88c13e628 Underhåll avslutat Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:00:01 -0000 https://status.connectel.app/sv/incident/713649#3fcd885983300d375d37b3c61c7b087f72a8a719fce2e8f5e68cf63e91c179b0 We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect general service degradation during this window. Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:00:01 -0000 https://status.connectel.app/sv/incident/713649#3fcd885983300d375d37b3c61c7b087f72a8a719fce2e8f5e68cf63e91c179b0 We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect general service degradation during this window. Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:00:01 -0000 https://status.connectel.app/sv/incident/713649#3fcd885983300d375d37b3c61c7b087f72a8a719fce2e8f5e68cf63e91c179b0 We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect general service degradation during this window. Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:00:01 -0000 https://status.connectel.app/sv/incident/713649#3fcd885983300d375d37b3c61c7b087f72a8a719fce2e8f5e68cf63e91c179b0 We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect general service degradation during this window. Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:00:01 -0000 https://status.connectel.app/sv/incident/713649#3fcd885983300d375d37b3c61c7b087f72a8a719fce2e8f5e68cf63e91c179b0 We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect general service degradation during this window. Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:00:01 -0000 https://status.connectel.app/sv/incident/713649#3fcd885983300d375d37b3c61c7b087f72a8a719fce2e8f5e68cf63e91c179b0 We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect general service degradation during this window. Upcoming Maintenance https://status.connectel.app/sv/incident/713649 Sat, 30 Aug 2025 07:00:01 -0000 https://status.connectel.app/sv/incident/713649#3fcd885983300d375d37b3c61c7b087f72a8a719fce2e8f5e68cf63e91c179b0 We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect general service degradation during this window. Upcoming maintenance https://status.connectel.app/sv/incident/612909 Tue, 26 Aug 2025 21:38:07 -0000 https://status.connectel.app/sv/incident/612909#9caeb5cc739f9043aa6ddf737fa7c8253ddfe259eeedd7a9f25ec9bbf6e16033 Underhåll avslutat Upcoming maintenance https://status.connectel.app/sv/incident/612909 Tue, 26 Aug 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/612909#d7919ca46d668b5641317e58cdbe1d390ac82a5dc0e3b43aa2b4c59ea53bbd8f We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect general service degradation during this window. Upcoming maintenance https://status.connectel.app/sv/incident/612909 Tue, 26 Aug 2025 21:00:00 -0000 https://status.connectel.app/sv/incident/612909#d7919ca46d668b5641317e58cdbe1d390ac82a5dc0e3b43aa2b4c59ea53bbd8f We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect general service degradation during this window. Upcoming Voice maintenance https://status.connectel.app/sv/incident/609637 Tue, 01 Jul 2025 20:21:57 -0000 https://status.connectel.app/sv/incident/609637#cbd49dc0c6f040ac1e24d2220554ad5e197308ec2938eec58b2865264adffd03 Underhåll avslutat Upcoming Voice maintenance https://status.connectel.app/sv/incident/609637 Tue, 01 Jul 2025 20:21:57 -0000 https://status.connectel.app/sv/incident/609637#cbd49dc0c6f040ac1e24d2220554ad5e197308ec2938eec58b2865264adffd03 Underhåll avslutat Upcoming Voice maintenance https://status.connectel.app/sv/incident/609637 Tue, 01 Jul 2025 20:21:57 -0000 https://status.connectel.app/sv/incident/609637#cbd49dc0c6f040ac1e24d2220554ad5e197308ec2938eec58b2865264adffd03 Underhåll avslutat Upcoming Voice maintenance https://status.connectel.app/sv/incident/609637 Tue, 01 Jul 2025 20:00:53 -0000 https://status.connectel.app/sv/incident/609637#7166869952b078e404faf9bf51a601360370b1f32c5a6c30c83e44a891c7952c We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect cuts and short degradations in voice call establishment during this period. We aim to minimize any impact and thank you for your understanding. Upcoming Voice maintenance https://status.connectel.app/sv/incident/609637 Tue, 01 Jul 2025 20:00:53 -0000 https://status.connectel.app/sv/incident/609637#7166869952b078e404faf9bf51a601360370b1f32c5a6c30c83e44a891c7952c We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect cuts and short degradations in voice call establishment during this period. We aim to minimize any impact and thank you for your understanding. Upcoming Voice maintenance https://status.connectel.app/sv/incident/609637 Tue, 01 Jul 2025 20:00:53 -0000 https://status.connectel.app/sv/incident/609637#7166869952b078e404faf9bf51a601360370b1f32c5a6c30c83e44a891c7952c We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect cuts and short degradations in voice call establishment during this period. We aim to minimize any impact and thank you for your understanding. Upcoming Voice maintenance https://status.connectel.app/sv/incident/609637 Tue, 01 Jul 2025 20:00:53 -0000 https://status.connectel.app/sv/incident/609637#7166869952b078e404faf9bf51a601360370b1f32c5a6c30c83e44a891c7952c We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect cuts and short degradations in voice call establishment during this period. We aim to minimize any impact and thank you for your understanding. Upcoming Voice maintenance https://status.connectel.app/sv/incident/609637 Tue, 01 Jul 2025 20:00:53 -0000 https://status.connectel.app/sv/incident/609637#7166869952b078e404faf9bf51a601360370b1f32c5a6c30c83e44a891c7952c We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect cuts and short degradations in voice call establishment during this period. We aim to minimize any impact and thank you for your understanding. Upcoming Voice maintenance https://status.connectel.app/sv/incident/609637 Tue, 01 Jul 2025 20:00:53 -0000 https://status.connectel.app/sv/incident/609637#7166869952b078e404faf9bf51a601360370b1f32c5a6c30c83e44a891c7952c We will be performing routine system maintenance and patching to improve the stability and security of our services. No action is required on your part. Users can expect cuts and short degradations in voice call establishment during this period. We aim to minimize any impact and thank you for your understanding. Update on resolved incident impacting Atlas Voice https://status.connectel.app/sv/incident/611756 Mon, 30 Jun 2025 13:08:00 -0000 https://status.connectel.app/sv/incident/611756#2b0e06a4bf1bd91376076de186efc0cb031d8471810ca6a4a4a1599dcdaa9e64 We want to inform you about an incident that occurred on June 30 between 13:39 and 13:51 CEST, which affected Atlas Voice. During this time, users may have experienced service degradation and the inability to make or receive calls. The issue has since been resolved, and all systems are operating normally. Our team has conducted a post-incident review to ensure improved detection and response in the future. We apologize for not reporting this in real-time and for any inconvenience caused. If you experienced issues during that time and need support, or would like to receive a RFO, please contact our Helpdesk at helpdesk@connectel.se or +46 771 12 12 10.